Instructor Support 

Everything you need to navigate your learning experience, access support, and stay on track throughout your programme.


Need Help?

Our support team is available to assist you with any academic, technical, or administrative queries.
Simply reach out through the form, and we will get back to you as quickly as possible.

Frequently Asked Questions

How do I access my courses and learning materials?

Once you log in to the platform, you will be directed to your personal dashboard. From there, select your enrolled programme to view all available modules. Each module contains lectures, readings, assignments, and additional resources organised in a structured learning path.

Where can I track my progress and completed modules?

Your progress is automatically tracked within each course and displayed on your dashboard. You can monitor completed modules, ongoing activities, and upcoming content in real time.

Who should I contact for technical issues?

If you experience any technical difficulties (such as login issues, access errors, or platform performance problems), you can submit the "Contact us" form above.

For faster assistance, please provide a clear description of the issue along with screenshots where possible. Our technical support team will review your request and respond promptly to help resolve the problem.

Where can I find my schedule and upcoming deadlines?

Your dashboard provides an overview of your schedule, including upcoming sessions, assignment deadlines, and key academic milestones.

What should I do if I cannot access a course or resource?

If you encounter difficulties accessing a course or specific material, first try refreshing the page or logging out and back into your account.

If the issue persists, please contact technical support by submitting the "Contact us" form above and including details such as the course name, module, and the type of issue encountered. This will help the team resolve the problem more efficiently.

How can I contact faculty or programme support?

You can contact faculty members and programme teams through the platform’s built-in messaging tools or via the contact information provided in your course or programme section.

They are available to support you with academic questions, guidance on coursework, and general programme-related enquiries.

Where can I find guidelines for my project or research work?

Guidelines for projects, dissertations, or research work are available within your programme area or specific course modules. These include instructions, expectations, and submission requirements.

If you need further clarification, you are encouraged to contact your academic supervisor or programme team, who will provide personalised guidance throughout your work.